In 1858, gold was discovered along Little Dry Creek in Arapahoe County, Colorado. That discovery drew prospectors and eventually led to the founding of Englewood, Colorado. The city sits on the southernmost edge of the Denver, Colorado, metro area and is now home to about 35,000 people, who all rely on the Englewood Public Library for their library service.
Like many libraries, Englewood Public Library is part of a small city, with a budget to match. They have less than 30 staff members, and about half of those are part-timers.
The library hires staff from the customer service sector, and while those staff members have excellent skills in serving the community, they often have no experience working in a library. It’s up to managers to help those new staff members build the skills they need, like working with readers and promoting the library, to do their work capably and confidently.
This library has found a solution: Targeted training created exclusively for libraries. And now they're sharing their secret!
