User-First

Supporting the Research Process Responsibly

We do not create AI features because it's trendy, but because AI is the best tool to solve a particular user problem. We exhaust all realistic options before AI is selected to make sure we are using it responsibly. Our AI also goes through thorough testing and vetting by users to ensure they are effective and responsibly support the research process.

EBSCO is dedicated to using AI thoughtfully and responsibly, focusing on features that genuinely enhance the research journey and uphold academic integrity. 

Our AI features:  

• Are vetted by EBSCO librarians, users, and customers.  
• Support one or more aspects of the research process.  
• Are evaluated for their suitability. If a more effective method is found, AI is not used. 

This approach helps keep the environmental footprint and costs low, quality high, and development focused on features that significantly impact the research experience.

EBSCO Platform Roadmap

Learn about upcoming AI-related releases across our research platforms including EBSCOhost and EBSCO Discovery Service.

Visit the EBSCO platform roadmap

AI Insights Beta Findings

EBSCO released a beta version of AI Insights to a group of 50 libraries. A user experience research study with 20 end users was also conducted, and in June focus group discussions were held with small groups of participating beta customers. See what feedback we received from our beta testers.

Read the blog post

Industry Expertise

EBSCO’s technology and development teams advance library solutions, while our librarians and subject matter experts ensure we align closely with library needs. Our dedicated product and user research teams further enhances this by crafting EBSCO products for exceptional user experience. 

Learn more about our experts