Introducing Our EBSCO FOLIO Experts: The Teams Behind Your Implementation

Our dedicated teams provide tailored support that help your library transition to EBSCO FOLIO seamlessly. In this video series, we’d like to introduce you to the roles and responsibilities of the experts that collaborate with your libraries to ensure seamless data migration, comprehensive training, technical support and ongoing customer advocacy. Together, they have helped drive the success of over 200 EBSCO FOLIO Implementations.

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Video still of Anya Arnold, Global Director, FOLIO Implementation Services at EBSCO Information Services discussing Project Management Implementation Consultants (PM ICs)

Implementation Consultants

Hear from Anya Arnold about the essential responsibilities of the EBSCO FOLIO Implementation Consultants and the processes involved in an EBSCO FOLIO implementation. This video explains how her team ensures seamless transitions to FOLIO.

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Video still of Jesse Jensen, Director, SaaS Development and Data Engineering at EBSCO Information Services discussing Data Migration Implementation Consultants (Data ICs)

Data Migration Implementation Consultants

Explore the role of Data Implementation Consultants in ensuring smooth data migrations to EBSCO FOLIO. Jesse Jensen discusses the steps his team takes from dress rehearsal through go-live, including data cleanup and record management to help libraries prepare for FOLIO implementation.

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Video still of Allyson Zellner, Manager, FOLIO Training Specialists at EBSCO Information Services discussing Trainers

Trainers

Learn from Allyson Zellner how EBSCO’s Trainers provide comprehensive training to libraries to help with successful EBSCO FOLIO implementations. She discusses the collaborative process between libraries and her team, different training resources available and the various types of training plans that are created to meet a library’s individual needs.

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Video still of Christine Story, Vice President, SaaS Implementations at EBSCO Information Services discussing Implementation Project Manager (IPMs)

Implementation Project Managers

Discover how our Implementation Project Managers support various EBSCO products that integrate with EBSCO FOLIO. Christine Story walks through how her team serves as a single point of contact while libraries are integrating multiple EBSCO products simultaneously during their FOLIO implementation.

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Video still of Carolyn Clini, Director, Field Engineering, North America at EBSCO Information Services discussing Library Service Engineers (LSEs)

Library Service Engineers

Gain insights into the essential role our Library Services Engineers play during EBSCO FOLIO migrations. Carolyn Clini covers the responsibilities of the team and how they liaise between library IT staff and EBSCO teams.

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Video still of Robert Cronk, Technical Support Manager at EBSCO Information Services discussing FOLIO Customer Account Specialists (CASs)

FOLIO Customer Account Specialist

Get to know our FOLIO Customer Account Specialists) who support your library in this video with Robert Cronk. Robert discusses how the team collaborates with both the libraries and internal EBSCO teams to diagnose problems and propose solutions.

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