GOBI Library Solutions-US routinely accepts the return of any book within 120 days of the invoice date for the North American and International markets and 90 days of invoice date for the UK, European and African markets with the following exceptions:
- Books listed as non-returnable on your invoice
- Serial standing orders
- Books with processing: jackets, mylars, bindings, stamps, spine labels, etc. whether provided by GOBI Library Solutions, another processor, or the library.
- Books ordered through our out of print service.
Claims for missing or damaged books must be reported to your GOBI Library Solutions Customer Service Bibliographer within 30 days of the invoice date (45 days for international customers). Please note that it is important to verify accuracy of a shipment as soon as possible. GOBI Library Solutions does not accept returns for incorrectly shipped books that have been physically processed by the library. Credits are issued to the account upon receipt of books at the GOBI Library Solutions facility.
North American and International customers may send their returns to the following address:
Returns Department
GOBI Library Solutions
999 Maple Street
Contoocook, N.H., USA 03229
Customers in Australia and New Zealand may send their returns to the following address:
EBSCO Australia
Attn: GOBI Library SolutionsLevel 8, 132 Arthur Street
North Sydney NSW 2060
Customers in UK, Europe, Turkey, Azerbaijan and Africa may send their returns to the following address:
EBSCO International Inc.,
Unit C, Park 34, Collett Way,
Didcot, Oxfordshire OX11 7 WB,
United Kingdom
Credit & Return Options & Policies:
Approval Plan customers may return any non-processed book in resalable condition without permission unless GOBI Library Solutions has identified the item as non-returnable prior to shipment.
Book Processing customers may return books for credit, including processing charges, in instances of defect or GOBI Library Solutions error. Differences in approval plan profile interpretation are not considered errors. A copy of the invoice is required, including any additional invoices listing processing charges.
Books shipped as part of a serial standing order may be returned only in instances of defect or GOBI Library Solutions error. Customers should contact their GOBI Library Solutions Customer Service Bibliographer for permission to return. A copy of the invoice is required with the reason for the return written next to the title(s).
Firm order customers may return any non-processed book in resalable condition from publishers who will accept our return, and in any instance of GOBI Library Solutions error. Please include a copy of the invoice with the reason for return written next to the title(s). In all other instances permission is required from the GOBI Library Solutions Customer Service Bibliographer.
International customers should follow the policies stated above for GOBI Library Solutions-US returns. To lower freight costs, we encourage international customers to consolidate and ship returns quarterly.
Defective books shipped on any GOBI Library Solutions service may be returned without permission within one year of invoice date. Defective items must be returned to GOBI Library Solutions in order for us to follow up with the publisher. A copy of the invoice is required with the reason for the return written next to the title(s).
Damaged shipments should be reported to GOBI Library Solutions Customer Service within 30 days of the invoice date. Customers should make note of visible damage when signing for shipments, and if possible, save the carton for carrier inspection. Please contact your GOBI Library Solutions Customer Service Bibliographer to receive instructions and coordinate the inspection.
Credit for returns is applied when the book is received. North American and International customers may highlight return items on the invoice, subtract the amounts and pay the adjusted total. For UK, European and countries with VAT requirements a credit will be issued based on the applicable charges.
Packaging Returns:
Please pack books carefully when returning them to GOBI Library Solutions to avoid damage in transit. GOBI Library Solutions cannot accept books for credit that are damaged in transit to us due to poor packing. Please follow these guidelines:
Packaging: Use a corrugated carton in good, rigid condition, with all flaps intact. Select a carton large enough to allow room for adequate cushioning material on all sides of the books. Pack books with the spines down or laid flat. Use strong tape that is two inches or more in width and apply sufficient tape to the top and bottom of the carton.
Protection of Books Inside the Package: The most common error made in packaging is not protecting the contents inside the parcel. We use heavy paper crumpled and stuffed around the books to be shipped. This prevents shocks received on the outside of the carton from passing through to the books inside. Avoid using newspaper as packaging material as ink from the paper can soil the books.
Documentation: Include a copy of the invoice and indicate the preferred crediting option.
Shipping: North American customers should ship via UPS, Parcel Post or insured mail prepaid. International customers should choose the appropriate carrier for their region, prepaid. The customer is responsible for obtaining a Proof of Delivery for all missing returns shipments.