These sub-processors may have access to personal data provided directly by our clients or to which we may have access in order to perform the contracted services or to enable requested features related thereto. Please contact privacy@ebsco.com if there are any questions.
EBSCO Common Sub-processors
Data Storage Providers
The following providers are used to store EBSCO data and deliver EBSCO products and services.
| Name | Purpose | Location of Processing |
|---|---|---|
|
Amazon Web Services (AWS) |
Most EBSCO products primarily use AWS for data storage and software delivery. FOLIO Hosting Services allows customers to choose hosting options in other regions. |
United States |
|
Markley Group |
EBSCO uses the Markley data center as backup to its main on-premise legacy data center in Ipswich MA. |
United States |
Software as a Service
The various software packages below are used to monitor, manage and/or enhance the platform.
| Name | Purpose | Location of Processing |
|---|---|---|
|
Amplitude |
Application metrics and analysis tool |
United States |
|
OneTrust |
Data Subject Access Right request software and consent management forms |
United States |
|
Optimizely |
Application feature optimization, experimentation, and rollout tool |
United States |
|
Osano |
Cookie management |
Ireland |
|
Navisite (Velocity Cloud) |
Software delivery platform, hosting and services. |
United States |
| Tableau Cloud | Internal visual analytics and reporting capability | United States |
Staff Augmentation
EBSCO augments its internal staff with assistance from the following staffing providers.
| Name | Purpose | Location of Processing |
|---|---|---|
|
InfoSys |
Software development support |
India |
|
EPAM |
Software development support |
India, Europe |
|
NES |
Customer support. NES Staff work within EBSCO managed offices using EBSCO managed workstations. |
India |
Product Specific Sub-processors
Accel5
Accel5 utilizes the Thought Industries Platform
| Name | Purpose | Location of Processing |
|---|---|---|
|
Thought Industries |
Accel5, a business skills product, is hosted and managed within the Thought Industries platform |
United States |
DynaMed, DynaMedex, Dynamic Health, DynaMed Decisions
The various software packages below are used to monitor, manage and/or enhance the platform
| Name | Purpose | Location of Processing |
|---|---|---|
|
Auth0 |
SSO Authentication Services |
United States |
|
ChurnZero |
Product usage analysis |
United States |
|
Snowflake |
Data Warehousing |
United States |
|
Logicworks |
Managed services for AWS-hosted data storage |
United States |
EBSCO Subscription Agent Services(EBSCONET)
The various software packages below are used to monitor, manage and/or enhance the platform
| Name | Purpose |
Location of Processing |
|---|---|---|
|
FullStory |
Application metrics and analysis tool |
United States |
|
Innodata |
Data entry services |
Sri Lanka |
OpenAthens
The OpenAthens Platform is maintained by our partners Jisc.
| Name | Purpose | Location of Processing |
|---|---|---|
|
Jisc |
Manages the OpenAthens platform |
United Kingdom(Google Cloud UK region) |