Computer Operator
A Computer Operator is a professional who oversees the operation of computer systems and mainframes, playing a crucial role in the information technology (IT) and specialized technology sectors. They work in diverse industries such as technical customer service, manufacturing, and design, where they manage and maintain computer systems, ensuring smooth operations. Typically, a Computer Operator requires an associate's degree and must possess knowledge of various computer systems and software, alongside basic computer literacy and typing skills.
In their day-to-day responsibilities, Computer Operators troubleshoot issues within mainframes, respond to requests for computer operations, and train colleagues on system usage. They usually work in office settings but may also be found in industrial environments where they monitor machinery. While traditional roles for Computer Operators are declining due to advancements in technology, the demand for skilled operators remains strong, especially in positions requiring knowledge of modern systems.
The average earnings for Computer Operators are around $60,810 per year, with opportunities for advancement through specialized training and experience. The job outlook indicates a growth rate of 5%, faster than the average for all occupations, reflecting the ongoing need for IT support in various fields.
Computer Operator
Snapshot
Career Cluster(s): Business, Management & Administration, Finance
Interests: Computers, information systems, keyboarding, customer service
Earnings (Yearly Average): $60,810 per year $29.29 per hour
Employment & Outlook: 5% (Faster than average)
Entry-Level Education Associate's degree
Related Work Experience None
On-the-job-Training None
Overview
Sphere of Work. Computer operators are part of the information technology (IT) and specialized technology industries. They work in a variety of fields, including technical customer service, manufacturing, and design. Computer operators use academic and on-the-job training to learn the operation of specific computers or software systems and then oversee the operation of a computer or mainframe system.
Computer operators traditionally worked to maintain complex mainframe systems in companies and institutions running multiple computers. The proliferation and advancement of computer technology has increased opportunities for those looking to work in the IT field. At the same time, however, traditional computer operator positions are in less demand, due to the development of software systems that replace the need for specialized operators among the staff. Those seeking work as computer operators in the modern workplace need broad knowledge of various computer systems and recent innovations in the field.
Work Environment. Computer operators tend to work in office environments and do most of their work at a desk. The environment varies according to the type of industry. Computer operators working in the scientific field, for instance, may work in laboratory offices, while those working in the publishing, printing, or design industries may work in a printing or production office.
Although computer operators typically work at a desk, in some cases they may work in specialized rooms that store hardware and computer mainframe equipment. In the modern workplace, many basic and routine system processes can be handled remotely from a single workstation, though the operator may also need to address hardware issues directly by working in a storage space for the mainframe components.
Computer operators may work full-time during normal business hours, although there are many jobs in the computer-operation industry that demand irregular hours. For instance, some computer systems need twenty-four-hour maintenance and supervision, so computer operators may be needed for late-night shifts.
Occupation Interest. Those seeking a career in computer operation should have a strong background and interest in information systems and home computer systems. Basic computer literacy, typing skills, and familiarity with Internet and computer-aided communication systems are helpful to job seekers in the field.
A Day in the Life—Duties and Responsibilities. Most computer operators spend part of each shift visiting other individuals within their company to conduct repairs and perform maintenance. A computer operator may typically work seven- to nine-hour shifts during regular business hours, although many companies may also hire IT specialists to work during night hours.
The type of work completed during a typical shift depends on the industry. Computer operators may spend most of their time addressing conflicts or issues that arise within the mainframe. In addition, they typically respond to requests from either customers or colleagues to make changes to computer records or handle specific types of computer operations.
In many industries, computer operators spend part of each day training employees from other departments to use the computer system. Computer operators also oversee the process of adding new computers to a company network and may be responsible for keeping and creating an inventory of computers and peripheral equipment for the company. Some computer operators work in a managerial capacity as well, supervising other individuals who may work as programmers and technicians.
In addition to a single computer or software system, computer operators may also be responsible for operating and maintaining peripheral equipment utilized by the system. This peripheral equipment may include hard drives, servers, and a variety of other components. Computer operators are also usually responsible for installing this equipment and training employees in its operation. In some cases, computer operators may be responsible for monitoring the operation of specialized, industry-specific equipment. For instance, computer operators working in electronics manufacturing or industrial production facilities may use computers to monitor the operation of computer-guided manufacturing machines.
Work Environment
Immediate Physical Environment. Computer operators tend to work in office environments, usually sitting at a desk or workstation in front of a computer terminal. In companies that employ multiple computer operators, such as technical support offices, an operator may work in a cubicle within an office containing numerous similar workstations. In other types of environments, computer operators may occupy private or shared offices.
Plant Environment. In some cases, computer operators may work in an industrial environment. For instance, some engineering and production companies hire computer operators to work in manufacturing facilities, using a computer terminal to monitor and operate machinery used in the manufacturing process. In other cases, computer operators work in research facilities, using computers to aid in research or scientific development.
Human Environment. Computer operators typically work with other professionals in their field, utilizing their specialized training in a specific computer system to address the needs of colleagues or customers. In some cases, computer operators will interact directly with customers via telephone, voice chat, text chat, or email. Alternatively, they may interact more with other professionals working at the same company or facility instead. Workers in other parts of the company may contact the computer operator to input or retrieve information from the computer or to address computer problems affecting the office network.
Technological Environment. Computer operators must be able to understand and work with new technology. In many cases, they will have to engage in continuing education, either through an educational institution or using online training materials, to understand new programs, equipment, and software changes. In most cases, computer operators must be familiar with various forms of Internet- and computer-based communication, including email and voice and text chat.
Education, Training, and Advancement
High School/Secondary. High school students can prepare for a career in computer operation by taking courses aimed at building basic computer literacy. Many high schools offer classes and computer labs where students can practice a variety of skills, including typing and email communication. In addition, high schools often offer classes that help students understand how to work within specific operating systems, including Windows, Linux, and Mac OS.
Postsecondary. Many colleges and trade schools offer programs in computer operation as well as specific classes in various operating systems. Colleges and universities typically offer classes in basic computer operation and maintenance, while technical and trade schools are more likely to offer programs specific to various types of operating systems. The type of computer operation classes needed will depend on the specific type of industry. Trade schools may offer certificate programs for various types of operating systems, which can help those looking to find work as computer operators.
Computer operators may also benefit from basic training in electrical and computer engineering. Classes in building and maintaining hardware systems can help computer operators to better evaluate hardware issues that can occur in a mainframe or within peripheral computers and other hardware.
Related Occupations
− Computer-Control Tool Programmer
− Medical Records Administrator
Bibliography
“Computer Support Specialists.” Occupational Outlook Handbook. Bureau of Labor Statistics, 17 Apr. 2024, www.bls.gov/ooh/computer-and-information-technology/computer-support-specialists.htm. Accessed 28 Aug. 2024.